The Challenge
Our client saw insurmountable increases in COVID cases at the end of 2021, like much of the country did. The virus impact on our clients’ patients and employee population was significant, and they were faced with staff shortages amid patient influxes. To fill the gap in their Emergency Department and Inpatient Registration Teams, and support their communities safely, this client turned to Divurgent, their long-time trusted partner across a variety of projects and initiatives.
Our Partner
Our client is a one of the Northeast’s largest integrated health care systems, encompassing eight hospital campuses, more than 7,200 physicians, and 13 free-standing joint-venture centers. It also features a robust and continually expanding network of multispecialty services, including more than 400 ambulatory practice locations.
“We were in a position of really needing to respond to the COVID surge, but [didn’t have] our own staff at full capacity. Divurgent quickly brought on the team we needed to support our community and it was completely effortless on our end.”
-Vice President, Human Resources
Our Solution
Rapid Responsiveness
Client responsiveness and flexibility is in our DNA. We were able to staff nearly 40 local-to-NYC registration consultants to handle the significant influx in inpatient appointments within 48 hours of the ask.
High-Caliber Consultants
Because of our commitment to the highest-quality, diligently vetted consultants, and our access to talent in the New York area, we had 40 high-performing consultants ready to show up and seamlessly take on the work for the ED and Registration Departments. Our team quickly becomes an extension of our clients.
Seamless Staffing Experience
Within two days, each consultant was fully onboarded according to our clients’ and Divurgent’s standards, were fully trained on systems and workflows, and were able to contribute immediately to the demands of the surge, allowing an increase in patient visits, reduced registration time, and lower call volumes for the client.
The Result
- Increased capacity and improved quality of care in the Emergency Department during a COVID surge
- Seamless extension of their support team by nearly 40 consultants
- Collaborative effort for the quick virtual onboarding/training of the 3 registration systems on our client’s team
