About the Case
Our client, Baptist Health, the largest health system in Northeast Florida and Southeast Georgia, in 2019 partnered with Divurgent to deploy virtual training as an alternative to in-classroom training to both improve end user experience and reduce training costs. Baptist accelerated this effort and expanded the users included with the onset of the pandemic in 2020.
Our Partner
Baptist Health is one of the Southeast’s largest health systems, with five hospitals; emergency centers; imaging, urgent care, and convenient care; and a comprehensive network of primary and specialty care providers. With net patient revenue of more than $1.9B and over 1,100 licensed beds, it employs more than 12,000, including 1,600 physicians in 88 specialties.
Our Solution
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Before
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Legacy ‘In Classroom” Training Approach
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After
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New Hybrid Virtual + In-Person Lab Training
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The Result
Divurgent and the client successfully partnered to launch an eLearning program in the middle of the COVID-19 pandemic. The partnership resulted in:
- According to KLAS Arch Collaborative survey data, of the physicians that went through e-learning training, there was an 18% increase in respondents reporting that the initial training was sufficient
- .5 FTE capacity increase within Clinical Informatics
- Adaptable training program with increased training and support personalization and flexibility for trainees’ learning styles
- Increased knowledge retention due to implementation of workflow-based content, curriculum improvement, and an improved onboarding process
