Post-COVID, provider burnout, and efficiency concerns continue as the “Shadow Pandemic” and the impact on care quality and patient satisfaction is significant. This has a direct financial ramification on reimbursement under value-based care contracts. Provider burnout due to technology fatigue can lead to patient care errors, a negative impact on patient care quality, a negative impact on market share, and ultimately a negative impact on the financial bottom line.
Providers experiencing burnout are often observed to be detached from their work, leaving them liable to have more agitated or aggressive attitudes toward their patients and the care team, and their work. Such experiences can harm patient satisfaction and care team communication.
At Divurgent, we have developed a data-based approach to address physician dissatisfaction and counter the downstream financial impacts of provider burnout. Our predictive modeling is based on inputs from EMR, the organization’s revenue and productivity data, service line data, cost analysis, and patient and care team satisfaction scores. With our advanced analytic techniques, we help healthcare leaders answer questions and make an informed decision on how to apply systematic, technology, and workflow-based improvements to reduce technology fatigue. This model also helps to quantify the anticipated financial performance under risk-based contracts and ultimately the total cost to the organization of provider dissatisfaction.
ROI metrics can manifest themselves in the following ways:
- Reduction in minutes documented after hours
- Reduction in minutes documented on unscheduled days
- Increase in physician efficiency score (as measured by EMR)
- Increase in physician satisfaction scores (as measured through physician surveys)
- Increase in patient volume (as measured through patients seen per scheduled day)
- Increase in revenue driven by higher levels of coding and increased volume
- Lowered attrition rate for providers and nurses
- Increased performance under risk-based contract metrics
Check out best practice suggestions on how to cope with provider burnout in a recent article me and my colleague Shaun Sangwin co-authored for healthcare IT: Why the Shift to Value-Based Care Makes Care Team Burnout a More Critical Issue Than Ever Before.
For more information on Divurgent’s Physician Efficiency program contact Steve Weichhand at steve.weichhand@divurgent.com. We look forward to hearing from you on what questions are top of your mind!
Want more? Join Shaillee and Steve as they continue to conversation on Leveraging Data to Reduce the Financial Impact from Physician Efficiency.
About the Author
Steve Weichhand
VP Growth & Customer Experience
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Steve leads our firm’s initiatives in not just meeting but exceeding our client and consultant’s experiences with us. Focusing on professional growth, client satisfaction, and brand awareness, Steve works in tandem with other key departments to instill Divurgent’s values, culture, and corporate strategy into everything we do
