Key factors in selecting a high-performing at-the-elbow support partner for your EHR implementation
When it comes to selecting an at-the-elbow support partner for your EHR implementation, all players are not created equal. Across the country there are hundreds, if not thousands, of people who make supporting go-lives their livelihood. To clear up a common misconception, all of the firms that provide go-live support pull resources from the same resource pool, even if they tell you otherwise.
This paper outlines some of the key factors that you should look for from your activation and go-live support partner. It also covers what you should expect from a high performing partner with the goal of setting you up for success in your future go-live.
Cost is always a factor when evaluating a service offering. As a buyer, you should be cost conscious with your project budget, but also recognize that this is also one of the most important and most visible phases in your implementation. When considering partners, do not decide based solely on budget. Instead, evaluate if your future vendor partner meets or exceeds the table stakes for successfully supporting your project.
