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Managed Services

Bring your technology vision to life by orchestrating seamless support and empowering users, all while managing costs.

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Elevate your business with our Managed Services, the key to streamlined operations and unparalleled efficiency. We’ll handle the complexities while you focus on what you do best. From IT infrastructure to daily operations, our comprehensive solutions ensure seamless management, proactive problem-solving, and optimal performance.

  • Analysis of historical data to determine staffing levels and peak and lowest volume times
  • Access to ticketing system, creation of call script, access to end user and agent knowledge bases
  • Tracking of agreed upon KPIs and SLAs
  • Establish reporting or dashboarding of productivity metrics
  • Establish regular cadence (monthly or quarterly) for meetings with primary stakeholder around productivity, operations, satisfaction, areas of improvement

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Co-create your own best practices. Reach out for a one-on-one.

  • Success Stories

Concierge Scheduling of Physician EHR Personalization

  • By automating EHR personalization, Divurgent dramatically reduced costs and increased participation for its client....
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  • White Papers

Cost Saving Strategies for Hospitals and Health Systems: A Look at Short and Long-Term IT Opportunities

  • Learn how to take control of your health system’s cost savings by adopting these short and long-term IT opportunities. After caring for patients through the...
More in the Knowledge Center
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  • Blog

Key Opportunities for Healthcare Cost Savings

  • The financial challenges facing the healthcare industry today are staggering and continues to be a top issue for healthcare CEOs. Healthcare is experiencing challenging clinician...
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  • Blog

Elevating Healthcare with a Managed Services Provider

  • Discover how a healthcare IT managed services provider (MSP) can alleviate your hospital's tech concerns and elevate your quality of patient care....
More in the Knowledge Center

Latest from Divurgent

Knowledge Center
woman facing camera shaking hands with man with back turned, duotone, background with abstract web of connected people icons
December 2, 2024

You’re (Probably) Hiring the Wrong People

  • We’ve all heard the talk track before. We’ve probably even delivered the talk before. You transition to a slide, likely early in your deck, and...
Read in the Knowledge Center
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November 21, 2024

Integrating Project Portfolio and IT Operations Management at the Child Mind Institute (CMI)

  • Project Summary Divurgent partnered with the Child Mind Institute (CMI), a non-profit children’s behavioral healthcare provider, on the implementation of integrated project portfolio and IT...
Read in the Knowledge Center
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October 7, 2024

Transforming Healthcare with AI: A Comprehensive Strategy for Governance, Culture, and Ethics

  • To watch the webinar that is the basis for this article, visit the HIMSS Resource Hub. In the ever-evolving landscape of healthcare, Artificial Intelligence (AI)...
Read in the Knowledge Center

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