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Managed Services

Bring your technology vision to life by orchestrating seamless support and empowering users, all while managing costs.

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Elevate your business with our Managed Services, the key to streamlined operations and unparalleled efficiency. We’ll handle the complexities while you focus on what you do best. From IT infrastructure to daily operations, our comprehensive solutions ensure seamless management, proactive problem-solving, and optimal performance.

  • Analysis of historical data to determine staffing levels and peak and lowest volume times
  • Access to ticketing system, creation of call script, access to end user and agent knowledge bases
  • Tracking of agreed upon KPIs and SLAs
  • Establish reporting or dashboarding of productivity metrics
  • Establish regular cadence (monthly or quarterly) for meetings with primary stakeholder around productivity, operations, satisfaction, areas of improvement

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Co-create your own best practices. Reach out for a one-on-one.

  • Success Stories

EHR, Patient Portal, and Technology Service Desk Support

  • Project Summary After transitioning to a new electronic health record (EHR) platform, our client sought to outsource their Tier 1 service desk for EHR, patient...
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  • White Papers

Cost Saving Strategies for Hospitals and Health Systems: A Look at Short and Long-Term IT Opportunities

  • Learn how to take control of your health system’s cost savings by adopting these short and long-term IT opportunities. After caring for patients through the...
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  • Blog

Key Opportunities for Healthcare Cost Savings

  • The financial challenges facing the healthcare industry today are staggering and continues to be a top issue for healthcare CEOs. Healthcare is experiencing challenging clinician...
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  • Blog

Elevating Healthcare with a Managed Services Provider

  • Discover how a healthcare IT managed services provider (MSP) can alleviate your hospital's tech concerns and elevate your quality of patient care....
More in the Knowledge Center

Latest from Divurgent

Knowledge Center
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April 17, 2025

Patricia Allvin Joins Divurgent as Senior Director of Client Service

  • Virginia Beach, VA, April 17, 2025 – Divurgent, a leading healthcare IT consulting firm dedicated to transforming organizations through innovative solutions and exceptional service, is pleased...
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Why I Won’t Call to Book a Doctor’s Appointment (and How to Make Online Scheduling Easier for People Like Me)

  • I don’t do phones. After business hours, I’m not sure I do people, either. I’m not a grump or a misanthrope, I hope. I’m just...
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February 17, 2025

EHR, Patient Portal, and Technology Service Desk Support

  • Project Summary After transitioning to a new electronic health record (EHR) platform, our client sought to outsource their Tier 1 service desk for EHR, patient...
Read in the Knowledge Center

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