Virginia Beach, VA.; January 19, 2023 – The nationally recognized healthcare IT consulting firm, Divurgent, is proud to announce that Hannah Ellerbee, former Implementation Principal, has been newly appointed as Chief Customer Officer (CCO). As CCO, Ellerbee will work closely with clients and partners to identify new services in response to real needs within the healthcare market while fostering the Divurgent Team and client partner connections to accelerate the adoption of health tools that will culminate better outcomes for customers and the patients they serve. She will also lead and work with internal Teams to dive deeper into market research and manage real-time client feedback to drive innovative services. By building collaborative and innovative solutions in partnership with current and future clients, the talented collective Divurgent Team will help shape the future of healthcare.
“I’m honored and energized to serve as the Chief Customer Officer. This new role reflects our firm’s new positioning as we bring our advisory and strategic services fully to market while continuing to leverage our historic strengths in go-live services, training, and staff augmentation. Divurgent’s ability to rapidly iterate to meet and exceed our client’s needs is a core differentiator, and I’m honored to lead our tremendously talented team of sales and delivery leaders as we partner with our clients to deliver outcomes across our engagements.”
– Hannah Ellerbee, Chief Customer Officer
Ellerbee is an accomplished healthcare IT leader, known for her blend of passion, pragmatism, and thought-provoking calls to action. Her work focuses on distilling the challenges and complexities of healthcare into solvable problems and she focuses on the ability of digital health tools and methodologies, thoughtfully delivered at scale, to build a more equitable future for all patients and their communities. In addition to her industry leadership, Hannah brings over 15 years of digital health solution implementation, coupled with her experience leading start-ups, with a passion for customer success. Throughout her career, Ellerbee has been known for solving complex, enterprise-wide issues with scalable, sustainable, and thoughtful solutions. Hannah’s experiences span large, complex healthcare systems to single-provider offices. As a patient advocate and mom of a child with Type 1 Diabetes, she focuses on innovative ways to raise the patient perspective to drive actionable improvements. Her work is grounded by her academic and professional accomplishments and affiliations which include her forthcoming MBA along with her membership in HIMSS, HFMA, MGMA, and local professional organizations. To learn more about Hannah Ellerbee, visit her on LinkedIn.
“I am incredibly excited about the opportunity to serve Divurgent alongside Hannah. She has made an immediate impact with our company and our clients. Hannah’s vast experience in healthcare brings the needed insights to our clients across realizing the full value of implemented systems, navigating the emerging digital world, and all while performing under the cost pressure environment of today’s US healthcare system.”
– Shane Danaher, Chief Operations Officer
“We are excited to have Hannah pioneer this new role – client service is central to who we are as Divurgent. Hannah’s unique blend of operational experience, digital tenacity, and passion to transform healthcare enables her to understand our clients and tailor solutions to realize their desired outcomes.”
– Ed Marx, Chief Executive Officer
Redesign of Divurgent’s Client Service Team
Divurgent began 2023 with a significant internal reorganization within the Client Service Team to create an ecosystem that better serves clients and market partners, as well as gives our largest Team a well aligned runway to be and stay successful. This reorganization consists of Hannah Ellerbee serving as Client Service leadership, as well as the development of three Team pillars – Growth, Advisory Sales, and Delivery – within the Client Service department that will focus on complementary activities to bring new solutions to market to quickly iterate the best outcomes for clients and partners. Within every team, Divurgent has ensured their leaders have extensive healthcare backgrounds, allowing Teams to deeply understand the challenges clients are facing and provide solutions with a proven track record of success and excellence. At the helm of each pillar sits highly experienced Team members – Steve Weichhand (Growth), Adam Tallinger (Advisory Sales), and Joe Grinstead (Delivery).
The Growth Team includes sales leaders who own a depth of healthcare operations, start-up, and implementation experience as well as strong account management skills that will aid clients and partners understand how Divurgent’s strengths can help their organization achieve velocity and drive digital acceleration.
The Advisory Sales Team comprises of former healthcare executives, clinical, and leaders, equipping the Team with the right DNA to approach the challenges of client partners with authentic empathy and understanding while understanding how to move the needle towards achieving real outcomes.
The Delivery Team contains prior healthcare executives, experienced delivery leaders, and innovative digital experience Team members that bring solutions across Divurgent’s Centers of Excellence to support clients and partners.
Executive Client Service Team Promotions & New Hires
Joe Grinstead – Promoted to Executive Vice President, Delivery
“As Divurgent continues to grow, I’m excited to build on our legacy of high-quality delivery to our clients.”
Adam Tallinger – Promoted to Executive Vice President, Client Service
“I am excited to be challenged with the leadership over our consultative selling Team. This Team is tasked at getting ahead of our customer’s needs and partnering with healthcare leadership to proactively bring solutions to them as well as services to keep them on the leading edge of quality healthcare delivery.”
Liz Keller – Promoted to Senior Vice President, Client Service
“I’m thrilled to continue my growth and career progression with Divurgent and am excited to expand relationships with our partners. It has been an honor to work alongside my fellow Divurgers the last 10 years. Looking forward to great successes in 2023 and beyond!”
Todd Mingo – Joins as Senior Vice President, Client Service
“I’m ecstatic to join the Divurgent team in the role of SVP of Client Services. Divurgent has rapidly forged an impressive track record of delivering client satisfaction and is a leading organization helping healthcare providers along their digital transformation journey. Their human-centered approach is helping leading providers realize measurable benefits from their investments. I was attracted to Divurgent by their energized team of professionals who all have the client at the center of their focus. Beyond that, everyone shares a passion for healthcare transformation. Divurgent’s focus on leading solutions to the challenges healthcare organizations face, talented individuals and unwavering passion to help organizations achieve their goals makes them an exciting and rewarding place to work. I look forward to working with this talented team and bringing my experience and expertise to help them achieve their next stage of growth.”
Rebecca Woods – Joins as Senior Vice President, Delivery
“I could not be more excited to join a team where the culture and mission align with my values. The excitement from each Team member I met solidified that Divurgent is passionately changing digital healthcare. I am looking forward to helping current and future clients bridge the gap between healthcare and operations, while assisting them on their digital transformation path.”
Sarah Brandt – Promoted to Vice President, Delivery
“I look forward to working alongside my talented colleagues to support our customers with their digital health strategies influenced by considering the unique needs and perspectives of patients, members, healthcare providers, and employees. With this new role, I look forward to expanding our ability to bring human-centered design to digital health ecosystems to create effective, efficient, and user-friendly solutions that drive better health outcomes and increased adoption and adherence for our communities.”
Dana Locke – Promoted to Vice President, Delivery
“I am excited to have the opportunity to share my knowledge and experience with other healthcare organizations so they can improve the adoption of their current systems and look to expand their organization. In this economic environment it is going to be critical to do more with what you have, and the Divurgent team can be there to help advise on the best ways to leverage those already implemented systems.”
